This Privacy Policy (“Privacy Policy/Policy”) discloses the privacy practices for VIVA (VIVA, “We/we” or “Us/us”) with regard to Your (“You/you” or “Your/your”) use of the online platform www.vivavolt.com (“Website”) and application VOLT Learning App and other associated applications, products, services managed by VIVA. This Privacy Policy along with Terms of Use describes our practices regarding, including your choices in relation to how we collect, store, use, share and secure your personal information across our Website. It also describes your choices regarding use, access and correction of your personal information and your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
VOLT Learning adheres to ethical standards in gathering, using, and safeguarding any information you provide. Please read this privacy policy ('Policy') carefully before using the Website, Application, our services and products, along with the Terms of Service provided on the Website. Your use of the Website/Application shall signify your acceptance of this Policy and your agreement to be legally bound by the same. If you do not agree with this Policy, including in relation to the manner of collection or use of your information, please do not use or access the Website/Application.
The Website/Application obtains the information you provide when you download and register for the Website/Application/service. When you register with us, you generally provide (a) your name, age, email address, location, phone number, password and your ward's educational interests; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Website/Application/Services, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”) shall collectively be referred to as 'Information' in this Policy. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Website/Application/service, so long as the log in/access credentials match with yours. In order to make the best use of the Website/Application/Services and enable your Information to be captured accurately on the Website/Application/Services, it is essential that you have logged in using your own credentials. We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you. Further, you shall, at any time while using the Website/Application/Services, also have an option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided on contact us page. In such event, however, the Company fully reserves the right not to allow further usage of the Website or Application or provide any Services there under to you.
Automatically collected Information ordinarily includes aggregate, summary, or other anonymous data, and may include, by way of example, statistics regarding popularity of particular pages within the Site, or information regarding types of Internet browsers used by Registered Users. When using the Website/Application/Service, we may create "cookies" on your computer/mobile for purposes of facilitating and maintaining your current user session, and may collect Personal Information using those cookies in order to enable Company to identify you in connection with the Service and to track use of the Service for purposes consistent with this policy. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled. To make our Website/Application/services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
We use Personal Information as needed to provide Website, Application and Services, to create Accounts, and to communicate with Registered Users. We also use information collected through the Website/Application/services to communicate with Registered Users from whom such information was collected in order to provide promotional materials about us. We use the automatically collected Information to analyse trends, to conduct research, to administer the Website/Application/service, to learn about each user's learning patterns and movements around the Website/Application/service and products and to gather demographic information and usage behaviour about our user base as a whole. VOLT Learning will occasionally send email notices or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen. All user data will be held on Amazon Web Services servers located in Mumbai, India. We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behavioural patterns combined with personal information to provide you with personalized content, and better your learning objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us better your experience or reach out to you with more value-added applications, products, information and services. However, these third party companies do not have any independent right to share this information. We do not sell, trade or rent your Information to any third party unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information.
Under certain limited circumstances, we may cooperate with legal investigations and/or we may be subject to legal requirements to disclose information collected through the Website/Application/Services, such as, by way of example, to a court or a governmental agency, and our policy is to provide such cooperation and comply fully with all such legal requirements. We may also disclose Personal Information to protect or defend the rights or property of Company or users of the Services and/or to investigate any violation or potential violation of the law, this Privacy Policy, or terms and conditions.
We will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Website/Application/services. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone. You may request deletion of your Personal Information by us, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we
Cancellations: As a general rule, all sales made on VOLT Learning are final and you shall not be entitled to cancel your order once you have received confirmation of the same. VOLT Learning reserves the sole right to cancel any order as per our discretion in case (i) we are unable to deliver the order in a satisfactory manner and/ or (ii) the user tries to take advantage of the system which violates the Terms of Use. VOLT Learning will ensure that any communication of cancellation of an order or any applicable refund will be made within a reasonable period of time.
We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Website/Application/services. Please be aware that, although we endeavour to provide security for information in our possession and control, no security system can prevent against all potential security breaches, and we bear no liability for uses or disclosures of Personal Information or Non-Personal Information arising in connection with the theft thereof. Likewise, Registered Users are responsible for safeguarding the confidentiality of passwords to any Services, and we bear no liability for access to, or use or disclosure of, Personal Information, if such access, use or disclosure arises in connection with the theft or disclosure (whether intentional or negligent) of a password. If you have any questions about our security measures, you can click here to contact us.
To protect you against fraud, unauthorized transactions (such as money laundering), claims and other liabilities, we only collect an identification number and order details which enable us to match each user to the payments he makes. We do not collect credit card information.
We allow our third party payment vendor to collect information for the purpose of collecting fees from users on the Website. We do not have access to the payment information that you provide to our third party payment vendor and this information is subject to the privacy policy of the third party payment vendor. For more information regarding what payment information our third party payment vendor collects and how it uses this information, please see their privacy policy.
Our website may use social media plug-ins (e.g., the Facebook "Like" button, '"Share to Twitter"' button) to enable you to easily share information with others. When you visit our website, the operator of the social plug-in can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our websites. If you are logged into the social media website (e.g., Facebook, Twitter, Google+) while browsing on our website, the social plug-ins allow the social media website to receive information that you have visited our website. The social plug-ins also allow the social media website to share information about your activities on our website with other users of their social media website. We do not control any of the content from the social plug-ins. For more information about social media plug-ins from other social media websites you should refer to those sites' privacy and data sharing statements.
We may alert and update you by email or phone (through message/call) to inform you about new service offerings or other information which we feel might be useful for you.
We transfer cookies, which are small files containing a string of characters, to your IP address, giving the browser distinct identification, in order to keep track of the user’s preferences. Furthermore, these files also help in logging-in faster and they act as a mechanism to determine user trends. The data thus retrieved from the user’s IP address, enables us to enhance our offers, including but not limited to more content in areas of greater interest to a majority of users.
Our Website uses Cookies to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.
All rights, including copyright, in this Website are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You are prohibited from modifying, copying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works or using any content available on or through our Website for commercial or public purposes. You may not modify, distribute or re-post something on this Website for any purpose.
The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of the website are protected by copyright as a collective work under the applicable copyright laws. We own a copyright in the selection, coordination, arrangement and enhancement of such content, as well as copyright or license to use in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission is permitted. If copying, redistribution or publication of copyrighted material is expressly permitted by us, then no changes in or deletion of author attribution, trademark legend or copyright notice shall be made
You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on our Website or a website otherwise owned or operated in conjunction with us and shall not be deemed to be in the public domain but rather our exclusive property, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and our use, unless otherwise stated.
We do not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Website, you warrant that the owner of such material has expressly granted us the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, and store or reproduce the material for that end user's personal use. You hereby grant us, the right to edit, copy, publish and distribute any material made available on the Website by you.
When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
The media information (photos, comments, videos) that you post on our community platforms might be used to promote our products or in marketing campaigns. We will not rent or sell your information to third parties outside VOLT Learning.
As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any amendments, as continued use is deemed approval of all changes.
Licensee does not warrant that this website, its servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.
We believe that, every user of our Website/Application/services must be in a position to provide an informed consent prior to providing any information required for the use of the Website/Application/services. By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing your information in any way including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.
If you have any comments or questions regarding this Privacy Statement or our data handling practices, please contact us at (info@voltlearning.net ). You can also send us a letter at the following address:
VOLT Learning
Daryaganj, New Delhi
110002
011 4224 2200